Buyer's Frequently Asked Questions
- Question 1: What are are certified Coins?
Certified coins offer grade and authenticity you can trust. The foundation for independent coin grading was laid with the creation of the Professional Coin Grading Service, PCGS, in 1986 and the Numismatic Guarantee Corporation, NGC, just one year later. Both the PCGS and the NGC remain the most respected coin grading services in the world.
PCGS and NGC are the only universally accepted grading services. Because PCGS and NGC guarantee the grade and authenticity of any coin that passes their rigorous standards, collectors and investors no longer need to be coin experts to safely buy and sell rare U.S. coins. PCGS- or NGC- certified coins may be traded sight-unseen with full confidence in their grade and authenticity. Beyond sight-unseen trading and guaranteed authenticity, both PCGS and the NGC offer world-class grading by a staff picked from an the most elite in the numismatic field. The two also offer coin encapsulation.
After grading by expert numismatists, each coin is sonically sealed and tagged with certification number, grade, date, denomination, unique bar code and pedigree if applicable sealed in a plastic holder with a serial number, description and guaranteed grade. Any classic U.S. gold or silver coin selling for more than $100 should be sealed in a PCGS or NGC holder. Another benefit of these two certification companies is problem-free coins. Both PCGS and NGC policy prohibits encapsulating coins that have suffered artificial toning, major scratches, environmental damage, PVC damage, excessive cleaning or planchet flaws. International Precious Metals is an authorized dealer for both PCGS and NGC certified coins.
- Question 2: How do I sell my coins to IPM?
We will pay top price for part or all of your U.S. gold coins, European and world gold coins, U.S. silver dollars and bullion items. If you are interested in selling to us, it's as easy as calling 1 (800) 781-2090. You will be asked to list the coins you wish to sell and note denomination, the year minted and whether the grade is certified or raw. After IPM receives your coins descriptions, We will provide you with an Approximate Value Estimate of each coin.
If you are interested in selling to us and we feel we can be of further assistance to you, we will contact you and ask that you send your coins to our office for examination and a precise determination of value. If you purchased the coins from us, we can generally give you a quote sight unseen. If not, we will need to see examine them before a quote will be given. IPM asks that you do not send your coins to us without prior authorization.
Ordering & Returns
- Question 3: How do I buy coins from IPM?
Call us at 1-800-781-2090 24 hours a day, seven days a week to speak with one of our metals professional about making precious metals part of your savings and investment portfolio. Our professionals are here to meet your needs and help you achieve your investing and collecting goals. We'll give you an immediate price quote and lock in your transaction based on to-the-minute market values.
- Question 4: How can I pay for my purchases?
IPM accepts payment in the form of major credit cards, personal check, money order, cashiers check or bank wire transfer within 48 hours to:
3545 Highway 96 North Bypass
Silsbee, TX, 77656.
Checks must be drawn on banks within the United States. For wiring instructions call 1-800-781-2090. All forms of payment, except bank wires, will take up to 10 business days to process. Bank wires will be released within 24 to 48 hours.
Shipping & Delivery
- Question 5: How will my order be shipped?
Your purchase will be sent to you via UPS 2nd day air, and will be insured for its full value. Shipment will be made immediately after payment clears. The company name in the return address will be shown as IPM to deter theft. You must sign for the package. The post carrier will require a signature before leaving the package.
- Question 6: How should I ship my coins IPM?
Shipping coins to IPM is safe and easy when you follow these directions:
You must insure the package for the full value. When shipping coins to IPM you should create a packing list to include your name, mailing address, daytime and evening phone numbers and a complete inventory of what you are sending. When sending multiple boxes, include a copy of of the packing list in each box and highlight the contents of each box on its list. Retain a copy of the list for yourself until you've been paid or your coins have been shipped back to you. Package your coins, along with packing list, securely in a sturdy cardboard box and use filler material like packing peanuts or rolled up paper for cushioning in the empty spaces if necessary to ensure the coins don't move or rub against each other in transit. Secure the outside of your package with reinforced filament tape to make sure it stays closed, then cover the entire outside of your package with adhesive-backed brown paper tape, that requires moistening before application. Address your package to IPM, 3545 Highway 96, North Bypass, Silsbee, TX 77656. As a precaution we ask that you use “IPM” in the address rather than “International Precious Metals”
- Question 7: What is IPM's return policy?
Satisfaction Guarantee: “If you are not satisfied with your purchase FOR ANY REASON, we will happily give you a refund within TEN (10) DAYS of the sale.”What this means is that we will give you your money back, excluding shipping and insurance charges (if any), so long as you do the following:
1.) Return the product to us within TEN (10) DAYS of the day you received it. The purchase must arrive in our store within Fifteen Days of the date on your receipt. 2.) Return the product to us in the ORIGINAL PACKAGING, with the coins in the same condition in which they were purchased, with their holders not being tampered with or otherwise disturbed. We cannot accept returns in cases where original, sealed packaging or holders have been opened or subject to other tampering, because this can bring into question the circulation quality, and thus the value, of the coins.
EXCEPTIONS: All sales or trades of bullion products of any and all precious metals are FINAL, and cannot be returned to us. Due to the potential market fluctuations of these items we cannot accept returns on bullion sales. Additionally, no guarantee applies to transactions involving any coin or other item, which are a special order, or for which special price and/or payment terms have been negotiated. In such cases sales are considered to be final.
Cash Return Policy: If you paid CASH for your purchase (including check, bank wire or money order), the full amount of the purchase will be refunded to you by check, less any shipping and insurance charges. If you paid for your purchase with a credit card, we will credit the amount of your purchase to the card on which the purchase was made, less shipping and insurance charges.
- Question 8: What is IPM's Market Loss Policy?
When purchasing from International Precious Metals, the following policies apply: Once your price is locked in, the transaction may not be cancelled. It may only be offset at our current bid price. Payment for bullion transactions must be received within 48 hours. If payment is not received within 48 hours the order is cancelled and any deficit between the price at which you originally bought and the offsetting purchase price and/or prices, is your responsibility. That amount will be charged to you, plus a $35.00 (USD) cancellation fee.This is our Market Loss Policy. Please note that any market gain on cancellations shall remain the property of International Precious Metals.
- Important Notes
Important things to note All investments involve risk; projections and predictions of future performance of any investment by IPM do not imply a guarantee. Photographic representations of coins shown in this publication are often enlarged to show detail, and may be digitally enhanced or manipulated. Unless a specific grade or other condition is specified, modern issue coins portrayed in this publication are guaranteed to be delivered in brilliant uncirculated condition. IPM is not affiliated with the U.S. Mint or any government agency. IPM cannot be held responsible for typographical errors in price.